Warranties

LIMITED LIFETIME WARRANTY

This warranty only applies to Pelican kayaks and paddle boards made from RAM-X™, RAM-X PREMIUM™ or POLY-XR™.

Your kayak or paddle board is built of superior materials and in accordance to stringent quality standards. With adequate maintenance, it will give you years of reliable use. But as with most products, it is subject to wear and tear. If you eventually need replacement parts, technical assistance or product/service information, please contact our Customer Service Department, having ready at hand the product’s model name and serial number (beginning with ZEP…), as well as the date and place of purchase.

The present warranty is only valid if the original buyer registered the warranty within the thirty (30) day period immediately following the date of purchase. Registration can be done either electronically via our website or by completing and returning the registration card found in your owner’s manual.

Pelican International Inc.’s warranty is valid only if the product is used for its intended purposes and for which it was designed.

Product component parts and accessories are warranted for a period of one (1) year from the date of purchase against defects in workmanship and/or materials.

The hull and deck are warranted against defects in workmanship and/or materials and suitable for its intended purpose.

This warranty does not cover:

  • kayaks or paddle boards used for rental or other commercial use
  • products that have been damaged by negligence, misuse or accident, or wear due to owner’s failure to provide reasonable and necessary maintenance
  • products which have been modified or repaired by unauthorized persons
  • change in appearance of craft due to wear, exposure or any other environmental condition
  • Any return must be accompanied by an authorization number obtained by your dealer and which can only be issued by calling Pelican’s Customer Service Department between 9 am and 5 pm Eastern Standard Time at 1-888-669-6960. The return of any Pelican kayak or paddle board will not be accepted by Pelican International Inc. without this authorization number.

This warranty is the sole and exclusive warranty by Pelican International Inc. in connection with its above mentioned kayaks and paddle boards and Pelican International Inc. makes no warranties or representations, expressed or implied (including warranties of merchantability and of fitness for a particular purpose) in such connection except as specifically set in this warranty.

All incidental and/or consequential damages are excluded from this warranty. Implied warranties are limited to the life of this warranty. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you special legal rights, and you may also have other legal rights which may vary from state to state.


4-YEAR LIMITED WARRANTY

Your pedal boat is built of superior materials and in accordance to stringent quality standards. With adequate maintenance, it will give you years of reliable use. But as with most products, it is subject to wear and tear. If you eventually need replacement parts, technical assistance or product/service information, please contact our Customer Service Department, having ready at hand the product’s model name and serial number (beginning with ZEP…), as well as the date and place of purchase.

The present warranty is only valid if the original buyer registered the warranty within the thirty (30) day period immediately following the date of purchase. Registration can be done either electronically via our website or by completing and returning the registration card found in your owner’s manual.

Pelican International Inc.’s warranty is valid only if the product is used for its intended purposes and for which it was designed.

Product component parts and accessories are warranted for a period of one (1) year from the date of purchase against defects in workmanship and/or materials.

The hull and deck are warranted for a period of two (2) years from the date of purchase against defects in workmanship and/or materials and suitable for its intended purpose. By returning your warranty and registration card on time, you will extend your hull and deck warranty to four (4) years.

This warranty does not cover:

  • boats used for rental or other commercial use
  • products that have been damaged by negligence, misuse or accident, or wear due to owner’s failure to provide reasonable and necessary maintenance
  • products which have been modified or repaired by unauthorized persons
  • change in appearance of boat due to wear, exposure or any other environmental condition
  • Any return must be accompanied by an authorization number obtained by your dealer and which can only be issued by calling Pelican’s Customer Service Department between 9 am and 5 pm Eastern Standard Time at 1-888-669-6960. The return of any Pelican boat will not be accepted by Pelican International Inc. without this authorization number.

This warranty is the sole and exclusive warranty by Pelican International Inc. in connection with its above mentioned boats and Pelican International Inc. makes no warranties or representations, expressed or implied (including warranties of merchantability and of fitness for a particular purpose) in such connection except as specifically set in this warranty.

All incidental and/or consequential damages are excluded from this warranty. Implied warranties are limited to the life of this warranty. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you special legal rights, and you may also have other legal rights which may vary from state to state.


2-YEAR LIMITED WARRANTY

This warranty applies to our entire line-up of canoes and fishing boats as well any of our kayaks and paddle boards not made from RAM-X™, RAM-X PREMIUM™ or POLY-XR™.

Your Pelican craft is built of superior materials and in accordance to stringent quality standards. With adequate maintenance, it will give you years of reliable use. But as with most products, it is subject to wear and tear. If you eventually need replacement parts, technical assistance or product / service information, please contact our Customer Service Department having ready at hand the product’s model name and serial number (beginning with ZEP…), as well as the date and place of purchase.

The present warranty is only valid if the original buyer registered the warranty within the thirty (30) day period immediately following the date of purchase. Registration can be done either electronically via our website or by completing and returning the registration card found in your owner’s manual.

Pelican International Inc.’s warranty is valid only if the product is used for its intended purposes and for which it was designed.

Product component parts and accessories are warranted for a period of one (1) year from the date of purchase against defects in workmanship and / or materials. The hull and deck are warranted for a period of one (1) year from the date of purchase against defects in workmanship and / or materials and suitable for its intended purpose. By returning your warranty and registration card on time, you will extend your hull and deck warranty to two (2) years.

This warranty does not cover:

  • Product used for rental or other commercial use
  • Products that have been damaged by negligence, misuse or accident, or wear due to owner’s failure to provide reasonable and necessary maintenance
  • Products which have been modified or repaired by unauthorized persons
  • Change in appearance of craft due to wear, exposure or any other environmental condition
  • Transportation costs back to the appointed place of repair or replacement are at the expense of the consumer. Pelican is not responsible for any damages incurred in transport, neither for storing or transportation fees, nor for inconvenience or loss of time or money while repairs are being made.

Any return must be accompanied by an authorization number obtained by your dealer and which can only be issued by calling Pelican’s Customer Service Department between 9 am and 5 pm Eastern Standard Time at 1-888-669-6960. The return of any Pelican product will not be accepted by Pelican International Inc. without this authorization number.

This warranty is the sole and exclusive warranty by Pelican International Inc. in connection with its above mentioned crafts and Pelican International Inc. makes no warranties or representations, expressed or implied (including warranties of merchantability and of fitness for a particular purpose) in such connection except as specifically set in this warranty.

All incidental and / or consequential damages are excluded from this warranty. Implied warranties are limited to the life of this warranty. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you special legal rights, and you may also have other legal rights which may vary from state to state.


1-YEAR LIMITED WARRANTY

Our Antigua and Moorea paddle boards are built with superior materials and in accordance to stringent quality standards. With adequate maintenance, they will give you years of reliable use. But as with most products, they are subject to wear and tear. If you eventually need replacement parts, technical assistance or product / service information, please contact our Customer Service Department having ready at hand the product’s model name and serial number (beginning with ZEP…), as well as the date and place of purchase.

The present warranty is only valid if the original buyer registered the warranty within the thirty (30) day period immediately following the date of purchase. Registration can be done either electronically via our website or by completing and returning the registration card found in your owner’s manual.

Pelican International Inc.’s warranty is valid only if the product is used for its intended purposes and for which it was designed.

Pelican International Inc. offers a 1-year limited warranty against defects in materials and workmanship from the date of purchase. If the product does not conform to the warranty, Pelican International Inc., at its discretion will issue a new, like new or similar model product, excluding any shipping charges. Warranty extends to original purchaser only and is non-transferable. Sales receipt and original packaging materials are required.

Base warranty
Pelican International Inc. makes every effort to produce boards built of superior materials and accordance with stringent quality standards. Because of the nature of surfing and paddle boarding, we cannot guarantee the performance of any board or shape for individual riders and varying levels of skills and abilities.

Furthermore, we cannot warrant the boards against breakage or damage due to circumstances out of our control. If upon removal from box, you discover your new board is damaged and not in good condition, please contact Pelican International Inc. as soon as possible to resolve the problem. You will be asked for a copy of your sales receipt and photos of the damage in question, as well as photos of the original packaging material so we can verify if damage was due to shipping. If it is deemed a manufacturing or material flaw, we will issue an RMA number. This number along with the damaged product will need to be returned to our warehouse at customer’s expense. Upon physical review, Pelican International Inc. will make its final determination as to the nature of the damage or flaw and issue a replacement product (model depends on availability). Shipping will be the responsibility of the customer. We are not responsible for damage or defects once the board has been used. Damage is defined as impact with any object or material, damage due to dropping, loading, unloading, or transport, alterations or modifications, repairs, natural disasters, fires, temperatures below 4.4°C (40°F), or above 43°C (110°F), any further use of a board once a claim has been reported, transport or storage of a board with a closed air valve, use of a board in the water with a loose or removed air valve, failure to clean and service air vent valve, storage of a board in extremely hot or humid conditions including a wet or damp board bag.

This warranty does not cover:

  • boards used for rental or other commercial use
  • products that have been damaged by negligence, misuse or accident, or wear due to owner’s failure to provide reasonable and necessary maintenance
  • products which have been modified or repaired by unauthorized persons
  • change in appearance of board due to wear, exposure or any other environmental condition
  • Any return must be accompanied by an authorization number obtained by your dealer and which can only be issued by calling Pelican’s Customer Service Department between 9 am and 5 pm Eastern Standard Time at 1-888-669-6960. The return of any Pelican board will not be accepted by Pelican International Inc. without this authorization number.

This warranty is the sole and exclusive warranty by Pelican International Inc. in connection with its above mentioned boards and Pelican International Inc. makes no warranties or representations, expressed or implied (including warranties of merchantability and of fitness for a particular purpose) in such connection except as specifically set in this warranty.

All incidental and/or consequential damages are excluded from this warranty. Implied warranties are limited to the life of this warranty. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you special legal rights, and you may also have other legal rights which may vary from state to state.